Timely communication is the bedrock of a successful Coordinated Vulnerability Disclosure (CVD) program. The Cyber Resilience Act (CRA) mandates specific timeframes for acknowledging receipt of vulnerability reports and providing initial assessments to the finders. Our portal's Acknowledgment Service Level Agreement (SLA) tracking system ensures your organization consistently meets these critical regulatory deadlines and maintains positive relationships with the research community.
Upon receiving a new submission, the portal automatically starts the SLA clock based on your configured compliance requirements (e.g., 24 hours for initial acknowledgment). Automated, templated responses can be configured to immediately notify the researcher that their report has been securely received and is entering the triage queue. For more complex initial assessments, the dashboard provides visual indicators and automated alerts to Triage Coordinators as SLA deadlines approach.
Failing to meet these deadlines can result in frustrated researchers and potential public disclosure before a patch is ready, as well as compliance violations. The portal's analytics engine continuously monitors your team's performance against these SLAs, generating compliance reports that can be exported for regulatory review. By strictly managing acknowledgment timelines, you maintain control over the disclosure process and demonstrate operational maturity.